Food & Nutrition Frequently Asked Questions (FAQs)

Food & Nutrition Frequently Asked Questions (FAQs)

Last updated August 10, 2020

Where can I get meals during the school closure?

Student Nutrition Services is committed to providing nutritious meals for students while schools are closed.

Every Wednesday, a bag of 5 days' worth of meals (including breakfast, lunch, supper, fresh fruits and vegetables, and milk) is available for each student at 18 school sites.

View the list of sites and schedules at

How do I apply for free or reduced-price school meals?

The Multipurpose Family Income form for the 20-21 school year is available online at The form is available in English, Arabic, Chinese, Spanish, Tagalog and Vietnamese. A new application needs to be submitted each school year to qualify for meal benefits. For assistance, please reach out to SNS at 415-749-3604 or

I applied for meal benefits last year. Do I need to apply again?

Yes. To qualify for meal benefits, a new application must be submitted at the start of each school year. Benefits from the previous school year will expire 30 school days after the start of the new school year. Apply by September 28, 2020 to avoid meal charges. If you are new to SFUSD, submit your application before the first day of school. If there is a change in your household size, income, or employment status, you may submit a new form at any time.​​​​​

Can you provide me with my student’s letter of eligibility for free or reduced-price meals?

Yes. Please follow the instructions online at If this doesn’t work for you, please email or call 415-749-3604.

Is there a cost for school meals?

Beginning August 19, free meals are available to students who qualify or attend CEP schools. If your student is not eligible for free or reduced-price meals, $22.50 per bag will be charged to their SchoolCafe account. Learn more and apply at

Do you have a map of meal sites?

Do you have fliers I can share?

Do I have to bring my child with me?

Adults can pick up meals for children without a child present.

Do I need to provide ID or proof of enrollment?

Beginning August 19, meals will be available to SFUSD students only.

Families must provide the student’s barcode for their meal account when picking up meals. Each student’s barcode will be mailed to households by August 18.

Alternatively, you can present the barcode on your smartphone by downloading the SchoolCafe app and logging into your account. You can reprint the barcode at any time by logging into Learn more at

To pick up meals for multiple students, please present each student’s barcode. If you cannot access your student’s meal account barcode, please bring a current year (20-21) letter of school placement, a student ID, or student meal account PIN number.

What safety practices are in place?

At our meal pick-up sites, employees are stationed inside and families do not enter the school building to pick up. Families are asked to maintain 6 ft. of physical distance when gathering at meal sites. As new guidance has been issued, we have provided the necessary PPE (personal protective equipment) and training to employees at our meal sites. Currently, employees use disposable gloves, masks and aprons.

Do you have food pantries at your school sites?

Yes. The SF-Marin Food Bank is hosting pop-up pantries at select schools. Visit for a list and schedules.

I’m disabled and can’t pick up food at a meal site. What can I do?

Older adults and adults with disabilities can call the Department of Disability and Aging Services (DAS) telephone helpline at (415) 355-6700, seven days a week from 8:00 a.m. to 5:00 p.m. to request help with food, including grocery delivery, take-away meals, or to get matched with a volunteer to help with daily tasks such as food drop-off. If you need assistance visiting an SFUSD meal site due to a disability, we encourage you to call the DAS helpline for assistance. To learn more about programs and services available to older adults and adults with disabilities during COVID-19, visit

Do you offer delivery of school meals?

SFUSD is delivering meals to students with disabilities and special dietary needs on a limited, case by case basis as resources allow. Please email with any questions.

Can I donate to Student Nutrition Services?

We are accepting donations. Your support is immensely appreciated!

Can I donate food?

At this time, SFUSD cannot accept food donations. You may reach out to the SF-Marin Food Bank: Virginia Patterson,

Can I volunteer?

SFUSD employees and community members may volunteer to help at our meal distribution sites on Wednesdays. Please fill out our volunteer form and we will follow up to confirm your assignment. Learn more about volunteer duties.

Can you provide me with my letter of eligibility?

Yes. Please follow the instructions online at If this doesn’t work for you, please email or call 415-749-3604.

Our application for P-EBT was denied. How can I appeal?

If your application for P-EBT was denied and you would like to submit an appeal, please fill out this form: or call the P-EBT helpline at 833-780-0353 by August 17, 2020. Please email for additional assistance.