Notice Regarding Leave Balances

We want to update you about a known issue we’ve been working on regarding leave balances and provide you with an advanced notice of the corrections we will be making.

During our recent system transition, absence requests from Red Rover did not properly migrate to the Frontline system. As a result, the leave balances currently displayed in the Frontline Employee Portal may not be accurate.

We will be importing leave balance corrections at 5 pm on Friday, October 24. At this time, we will be updating the following:

• Your leave balances as of June 30, 2025 from EMPowerSF

• Any paid time off entered in EMPowerSF to be used after July 1, 2025

• Any paid time off entered and used since July 1, 2025 in Red Rover

These updates are being made to employees with a single assignment. We are continuing to work on identifying and correcting all remaining staff balances as quickly as possible.

Once the updates are complete for employees with a single assignment, you may review your leave balances in the Frontline employee portal beginning Monday, October 27 to ensure it accurately reflects your time off requests.

Support available:

• Our payroll department will be hosting virtual meetings where employees can log in to review and confirm their current vacation, sick, and floating holiday balances: 

  • Every Wednesday from Oct. 29 to Dec. 17

  • 11 a.m. to 3 p.m.

  • Google Meet Link: https://meet.google.com/zqu-iajz-vat

• Please note that these virtual meetings are only for providing your leave balances.

• If you identified any discrepancies in your leave balance or need further clarification, please submit a Zendesk ticket for resolution.

We apologize for this inconvenience and appreciate your patience as we work to resolve this issue.