SAFEH Portal

SAFEH Services Overview


Hotspots for Homeless Students Update

Dear SFUSD Student Support Staff,

On January 31, 2024, all District-provided AT&T and Verizon hotspots will be deactivated. These hotspots will not be reactivated. These hotspots were issued as part of SFUSD’s COVID-19 pandemic technology response. 

SFUSD is transitioning to Project 10 million and will begin the process of providing new T-Mobile hotspots to eligible students starting in January 2024. The SFUSD Department of Technology (DoT) will work with each school’s designated site device manager to determine eligible students upon return from Winter Recess. Hotspots and specific deployment instructions will be provided to schools prior to the end of January. 

District-issued, Project 10 million hotspots are intended solely for remote learning and have a limit of 100GB of data per year. Streaming sites such as Netflix, Hulu, Disney+, etc. are blocked. 

New Hotspot Eligibility Requirements

  • SFUSD Students Identified as  Experiencing Homelessness (SAFEH) or are in Foster Care
  • Students in Grades 4-12 who are eligible for free or reduced school eligibility benefits. The Direct Certification or MFIF results letter can be accessed by Families online by logging in to

Families of students who do not meet the above hotspot eligibility requirements may qualify for home Internet plans at free or reduced costs through the Affordable Connectivity Plan

Communication to Families

In the coming weeks, SFUSD will notify via SchoolMessenger, families currently with district-issued hotspots about the upcoming deactivation. Families will be directed to for more information on affordable at-home Internet options and Project 10Million. SFUSD Family Resource Link agents will also be able to answer specific questions and inquiries. Prior to being issued a new hotspot, families must review and sign the SFUSD Student and Family Hotspot Agreement (translated forms available), and return it to the school site. 

For any questions and/or concerns regarding supporting focal students through this, please contact the following:

  • Students and Families Experiencing Homelessness (SAFEH) - Jaymie Frazier, SAFEH Lead Counselor 
  • Foster Youth Services Coordinating Program (FYSCP) - Ling Busche, FYSCP Lead Counselor


Transition from BART Paper Tickets to Clipper Cards

Dear Staff,

We are reaching out to provide an important update regarding the transition from paper tickets to Clipper cards for our homeless students who rely on BART for their daily commute to and from school.

Effective November 30, 2023, BART will no longer accept paper tickets for entry. Since we were notified in late September, the SAFEH team has worked diligently to secure additional Clipper cards for students to continue using BART for school-of-origin transportation.

However, the procurement of Clipper cards is taking longer than we hoped. As a result, we are putting an interim distribution plan in place for the limited number of Clipper cards currently on hand. This means for:

  • Homeless students commuting to school from outside of San Francisco: They will be prioritized for Clipper card distribution. We aim to provide these students with Clipper cards as soon as possible to ensure uninterrupted access to BART.
  • Homeless students commuting within San Francisco: We recommend students use MUNI for transportation and will continue to provide transitional support to parents/caregivers accompanying students to/from school while they apply for the SFMTA Access Pass
  • Parents/caregivers that accompany students on BART to/from school: The distribution of Clipper cards will be handled on a case-by-case basis, and depend on the availability of Clipper Cards after distribution to students. We understand the importance of parent/caregiver transportation support to/from school and must prioritize Clipper Cards for students as mandated by McKinney-Vento.

In the meantime, we appreciate your understanding and patience as we navigate this transition. We are committed to ensuring that every homeless student in our district has access to the available transportation support to attend school. 

If you come across any specific cases that require immediate attention or have any questions related to this transition, please do not hesitate to reach out to the SAFEH team for further assistance.

Thank you for your continued dedication to supporting our homeless students and their families. Together, we will make a difference in their lives and ensure their educational success.


Thank you!

SAFEH team 

FAQs & How-Tos

Generating a List of Foster/Homeless Students at your school site

Synergy's U-PGM413 Homeless and Foster Students Main Report will help you to identify all students within the school who have been reported as being in a foster care program or homeless and therefore eligible for support through the FYSCP program or SAFEH

The report provides demographic information, attendance data for daily absences and tardies as well as period tardies and absences and student GPA at a glance (if accessible).

Instructions on how to generate this report can be found:


Add or Change a Student's Homeless Record on Synergy

Instructions on how to identify a student as homeless on Synergy (add record) or update (i.e. edit/close) an existing homeless record can be found:



This page was last updated on February 8, 2024