District Technology Help Desk - Tech Support

Department of Technology Help Desk

Help Desk Agents handing phone calls

Employee Support for General Technology

Employees may submit a technology or telecommunications support service request ticket and search frequently asked questions (FAQs) through the Department of Technology Online Service Request System, or you may telephone the Help Desk at 415-241-6476. Phone lines are open during normal business hours (holidays excluded).

Employee Support for EMPowerSF (Human Resources & Payroll)

To view Human Resources and Payroll support resources for EMPowerSF, or to submit a related support ticket, navigate to the Human Resources & Business Services Employee Support Center. To submit a support ticket, click Sign in in the upper right of the window and use your SFUSD account to sign in. The Payroll and Human Resources Departments also have a telephone support Call Center that may be reached by calling 415-463-1550 during normal business hours. For general employee information visit employee resources at SFUSD.edu. To login to EMPowerSF navigate to EMPowerSF.sfusd.edu.

Student & Family Support

Students and families may reach out for support for school-related technology through the SFUSD Student and Family Resource Link. Families may also review Family Technology FAQs and find support specifically for ParentVue at Family Portal.

Support for Systems Outside of the Department of Technology

A number of systems used in the SFUSD are maintained and supported directly by departments outside of the Department of Technology. Some of these systems and their support resources are:

 

SystemVPN RequiredDepartment ResponsibleContact
CATS (Early Education Attendance Tracking)NoEarly Education DepartmentPhone 415-241-6085 x1123  (via EPC,) 415-401-2500 or email EED@sfusd.edu
CDMIS (Child Development Management System)NoEarly Education DepartmentPhone 415-241-6085 x1123 (via EPC,) 415-401-2500 or email EED@sfusd.edu
EMPowerSFNoHuman Resources Department and Payroll DepartmentVisit eis.sfusd.edu for support resources and to submit a service request ticket. The Payroll and Human Resources Departments also have a telephone support Call Center, Phone 415-463-1550
Family Wellness Check-in TrackerNoStudent Family Support DepartmentSFCSDsupport@sfusd.edu
Follett - Destiny (Library School Library Management)NoCurriculum & Instruction Library ServicesYamamotom@sfusd.edu
DnA/lluminate (Assessments)NoRPA Achievements Assessments OfficePhone 415-241-6400 or email AAO@sfusd.edu
Panorama Social-Emotional Learning (SEL) SurveysNoRPA Achievements Assessments OfficePhone 415-241-6400 or email AAO@sfusd.edu  
Paradigm NoBusiness Services Division Medi-Cal Billing & Revenue ProgramPhone 415-522-6776 or email JamesM@sfusd.edu
Renaisance (Star Assessments)NoRPA Achievements Assessments OfficePhone 415-241-6400 or email AAO@sfusd.edu
SchoolCafé (Student Nutrition System) NoStudent Nutrition ServicesPhone 415-749-3604 or mail SchoolLunch@sfusd.edu
SchoolDude (Facilities Work Orders) NoFacilities Buildings & Grounds DepartmentPhone 415-695-5525 or email SchoolDude@sfusd.edu
SEIS (Special Education Information System) NoSpecial Education DepartmentPhone 415-759-2221 or email SEISHelp@sfusd.edu
PowerSchool SmartFind Express (Substitute Teacher Request SystemNoH.R. Substitute Teacher OfficePhone 415-241-6461 or email substitutes@sfusd.edu
Smartsheet COVID-19 for Site LeadersNoStudent Family Support DepartmentSFCSDsupport@sfusd.edu
ZUM Transportation DashboardNoTransportation DepartmentPhone 415-695-5505 or email transportation@sfusd.edu

This page was last updated on March 27, 2024