Need help getting online?
San Francisco Unified School District is working with the City and County of San Francisco, community-based organizations and local philanthropists to expand internet access for students in grades 3-12 who need WiFi to engage in SFUSD’s Distance Learning Plan.
For families with students in grades 3-12 who need internet access, please fill out the SFUSD technology request form. SFUSD will fulfill requests for Chromebooks and/or Hotspots that come in through the SFUSD this or the Family Resource Link at 415-340-1716 up until Wednesday, May 13, 2020 at 11:59pm.
After this date, SFUSD will shift its focus to fulfilling Chromebook and hotspot needs for students participating in SFUSD's summer school programming.
Hotspots - mobile internet access
- Provide your student's school ID number and a mailing address. SFUSD will mail a hotspot to your mailing address via U.S. mail. Someone will need to sign for the package.
- Hotspots are provided 1 per household as it supports up to 5 devices.
- There is no data limit on the hotspot.
- Internet service is currently available for 3 months through the hotspot.
- Internet service through a hotspot is reliant on cellular coverage.
- It takes 2-3 business days to receive a hotspot via mail once the form is submitted.
- For SFUSD students who have received district-issued AT&T hotspots: How to get started and activate hotspots: Arabic | Chinese | English | Filipino | Spanish | Vietnamese
There is one final opportunity to pick up hotspots in person: Tuesday, May 12, from 10:00 - 2:00 at 555 Franklin St.
Families interested in participating in the Comcast Internet Essentials program to receive 8 months of free internet service should fill out the technology request form. SFUSD will contact you within 2-3 days to discuss next steps.
If families are unable to fill out the online form, please call the SFUSD Family Resource Line at 415-340-1716.
Additional Offerings for Free/Low-Cost Internet Service
In support of our efforts, several Internet providers are offering free options to SFUSD families. These options are available now:
- Comcast Free WiFi - Free wifi access in San Francisco, primarily near business areas. Search by zipcode to see available access near your residence
- Sonic - Free for 3 months for new customers
- Comcast Internet Essentials - Free for 2 months for new customers. $9.95/month after the first 2 months
- AT&T - Free for 2 months for new customers. $10/month after the first 2 months
- Monkeybrains - $35/month with no installation for SFUSD families and teachers
While neither SFUSD nor the City of San Francisco endorses these providers, families can visit sf.gov/get-online-during-coronavirus-outbreak to learn about eligibility and to apply for access.
Families can also search for low-cost Internet options in their neighborhood at EveryoneOn.org.
In addition to the above opportunities for Internet connectivity, and working partnership with EducationSuperhighway, Sprint 1Million Project, AT&T, and the City’s Department of Technology, SFUSD is also working on a multi-pronged approach to expand Internet access for our students with the most need, including:
- Hotspots for students in grades 3-12. Hotspots are provided by household as they support up to 5 devices. Internet service is provided for 3 months and reliant on AT&T cellular coverage.
- San Francisco’s Fiber to Housing program, a collaboration between the Department of Technology, the Mayor’s Office of Housing and Community Development, and private partners that provides free, high-speed internet to low-income residents by leveraging existing municipal fiber resources. To see if your home is eligible visit: tech.sfgov.org/news/fiber-housing.
- “SuperSpots” that provide up to 100 Internet connections at one time in prioritized neighborhoods including public housing sites, single-room occupancy buildings, community centers, and other neighborhood locations where there is a concentrated population of students lacking internet connectivity. Read the full press release.
For families who need internet access, please fill out the SFUSD technology request form.
SFUSD has a limited number of hotspots available for students in grades 3-12. We are prioritizing students who are homeless, living in shelters, in foster care, living in public housing, and/or are newcomers.