Family Technology Information: Internet Access

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San Francisco Unified School District is working with the City and County of San Francisco, community-based organizations and local philanthropists to expand internet access for students in grades 3-12 who need WiFi to engage in SFUSD’s Distance Learning Plan.

For families with students in grades 3-12 who need internet access, please fill out the SFUSD technology request formSFUSD will fulfill requests for Chromebooks and/or Hotspots that come in through the SFUSD this or the Family Resource Link at 415-340-1716 up until Wednesday, May 13, 2020 at 11:59pm.

After this date, SFUSD will shift its focus to fulfilling Chromebook and hotspot needs for students participating in SFUSD's summer school programming. 

District-Sponsored Offerings

Hotspots - mobile internet access

  • Provide your student's school ID number and a mailing address. SFUSD will mail a hotspot to your mailing address via U.S. mail. Someone will need to sign for the package.
  • Hotspots are provided 1 per household as it supports up to 5 devices.
  • There is no data limit on the hotspot. 
  • Internet service is currently available for 3 months through the hotspot. 
  • Internet service through a hotspot is reliant on cellular coverage.
  • It takes 2-3 business days to receive a hotspot via mail once the form is submitted.
  • For SFUSD students who have received district-issued AT&T hotspots: How to get started and activate hotspots:  Arabic | ChineseEnglish | FilipinoSpanish | Vietnamese

There is one final opportunity to pick up hotspots in person: Tuesday, May 12, from 10:00 - 2:00 at 555 Franklin St.

Comcast Internet Essentials

Families interested in participating in the Comcast Internet Essentials program to receive 8 months of free internet service should fill out the technology request form. SFUSD will contact you within 2-3 days to discuss next steps. 

If families are unable to fill out the online form, please call the SFUSD Family Resource Line at 415-340-1716.

Additional Offerings for Free/Low-Cost Internet Service

In support of our efforts, several Internet providers are offering free options to SFUSD families. These options are available now:

  • Comcast Free WiFi - Free wifi access in San Francisco, primarily near business areas. Search by zipcode to see available access near your residence
  • Sonic - Free for 3 months for new customers 
  • Comcast Internet Essentials - Free for 2 months for new customers. $9.95/month after the first 2 months
  • AT&T - Free for 2 months for new customers. $10/month after the first 2 months
  • Monkeybrains - $35/month with no installation for SFUSD families and teachers

While neither SFUSD nor the City of San Francisco endorses these providers, families can visit sf.gov/get-online-during-coronavirus-outbreak to learn about eligibility and to apply for access.

Families can also search for low-cost Internet options in their neighborhood at EveryoneOn.org.

In addition to the above opportunities for Internet connectivity, and working partnership with EducationSuperhighway, Sprint 1Million Project, AT&T, and the City’s Department of Technology, SFUSD is also working on a multi-pronged approach to expand Internet access for our students with the most need, including:

  • Hotspots for students in grades 3-12. Hotspots are provided by household as they support up to 5 devices. Internet service is provided for 3 months and reliant on AT&T cellular coverage.
  • San Francisco’s Fiber to Housing program, a collaboration between the Department of Technology, the Mayor’s Office of Housing and Community Development, and private partners that provides free, high-speed internet to low-income residents by leveraging existing municipal fiber resources. To see if your home is eligible visit: tech.sfgov.org/news/fiber-housing.
  • “SuperSpots” that provide up to 100 Internet connections at one time in prioritized neighborhoods including public housing sites, single-room occupancy buildings, community centers, and other neighborhood locations where there is a concentrated population of students lacking internet connectivity. Read the full press release.

For families who need internet access, please fill out the SFUSD technology request form

SFUSD has a limited number of hotspots available for students in grades 3-12. We are prioritizing students who are homeless, living in shelters, in foster care, living in public housing, and/or are newcomers.