Family Technology Information: Internet Access

Need Help Getting Online?

Updated 5/9/2023

SFUSD students in Grades 4 and above participate in Chromebook take-home programs in order to do homework. Students who need internet in order to use those Chromebooks are provided with internet hotspots. In certain circumstances, such as with families experiencing homelessness, hotspots may be provided to families whose students are younger than fourth grade, so that the parents or guardians may participate fully in their children’s education. 

Information about internet options is found below. For more information about Chromebooks for students, please see

Should I Return My Hotspot for the Summer?

All graduating seniors and any student leaving SFUSD must return their District Chromebook and hotspot (if issued one) plus their charging cables to their school. Your high school will announce specific dates for seniors to turn in their District technology.

District Hotspots and Other Options

How to Request a Hotspot

Hotspots are provided 1 per household, for students in Grades 4 and above who need internet in order to do their homework. One hotspot supports up to 5 devices. 

To request or exchange a hotspot for homework purposes, please contact your school. Each school manages its own district technology inventory and will sign out a hotspot to your student in the same way that library books are signed out. 

All students and families who borrow SFUSD technology must follow the Student Acceptable Use Agreement for technology. Violations of the agreement may result in disciplinary action and/or a discontinuation of technology access.

How to Use a Hotspot

If you are an SFUSD student who received a district-issued hotspot: 

Additional Information

  • There is no data limit on the hotspot. 
  • Internet service through a hotspot is dependent on cellular coverage. Many factors can impact the speed and quality of internet service on a hotspot. SFUSD has limited capacity to troubleshoot wifi connectivity issues with hotspots. If you are having issues with your hotspot, we recommend you start with our hotspot troubleshooting guide, and if that doesn’t help, contact the Student Family School Resource Link. (Call 415.340.1716, or email
  • All students and families who borrow SFUSD technology must abide by the Student Acceptable Use Policy for technology. Violations of the agreement may result in disciplinary action or a discontinuation of technology access.

Other Free/Low-Cost Internet Options

Hotspots rely on a cellular signal to access the internet, and because signal strength varies, they are not effective in every SF neighborhood. While not free, other low-cost internet options do exist:

Free Fiber-to-Housing Program

If you live in a San Francisco public housing community, you may have access to free Internet/WiFi. Please visit the City’s Fiber to Housing Program website to learn more about Internet/WiFi availability in your community.


Affordable Connectivity Program Can Provide $30 Per Month for an Internet Subscription

The Affordable Connectivity Program (ACP) is a permanent, federally funded program that replaces the temporary Emergency Broadband Benefit (EBB) that was set up during distance learning. The ACP is available to all families that are eligible for free and reduced lunches. It can provide $30 a month to help with an internet subscription and a $100 benefit to help with purchasing a device, such as a laptop, Chromebook, or tablet. Visit, available in English and Spanish, to learn more about the ACP.

To qualify for the program, families need to be able to show that their income is below a certain amount. Or they need to participate in at least one of several government assistance programs, such as SNAP, WIC, Free and Reduced Lunch (as established in the Multipurpose Family Income Form), or a tribal assistance program. Find out more about how to qualify and prove eligibility.

Note: to apply you will need to provide a Social Security Number, use a government-issued ID, passport, driver’s license, tribal identification number, or individual taxpayer identification number (ITIN) documentation.

Once your application is approved, you will choose a participating internet provider. AT&T, Comcast, and several other providers participate in the program. Here is the full list of participating local providers

Ready to go? Start your application here.

Need support with the application process? The SFUSD Student Family School Resource Link is here to help! Call 415.340.1716, or email


Additional Low-Cost Options

Several internet providers have low-cost offerings.  The options listed below are provided for informational purposes and are not endorsed by SFUSD. Families can also search for low-cost internet options in their neighborhood at

These options are among those currently available:



This page was last updated on May 9, 2023