On-Demand Learning & Support

You are in charge of what and when you learn! All SFUSD employees have access to training to get acquainted with how to navigate the EMPowerSF system. How would you like to learn today?

I want to join live sessions and/or office hours

I learn best by watching short video tutorials

Benefits, Leaves, and Payroll Call Center

SFUSD has launched a Call Center so you may speak with someone directly about benefits, leave, and payroll questions. 

  • Phone number: 415-463-1550
  • Hours: 9 a.m. to 5 p.m. Monday to Friday, excluding holidays

The Call Center works as an intake method so staff can understand your issue and ensure we have a ticket that reflects the information needed to direct your issue to an appropriate person who can support a resolution. Your issue will likely not be resolved on the call, as it can take up to a week or more to fully resolve an issue, depending on the complexity. 

  • Note: The Call Center does not currently have a voicemail system for messages. It will be too challenging to have to keep track of new messages. We will be monitoring how many calls we receive to determine if we need to add capacity or adjust the process.

EMPowerSF Updates

Communication Index

This page was last updated on September 8, 2023