Frontline and Red Rover Training and Support

New Red Rover Resources Now Available

Additional training materials are now available to support both employees and supervisors.

Review them now

Red Rover Resources
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Exception-Based (Certificated, Classified, Administrative)
As-Needed (Includes substitutes not listed below) and Bus Paraeducators

Resources for Exception-Based Employees (How to Videos and Training Slides)

(NEW!) Red Rover Training Videos:

Updated Red Rover Training Slides:

(ENGLISH) Red Rover Essentials - Employees
(SPANISH) Red Rover Essentials - Employees
(CHINESE) Red Rover Essentials - Employees

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Resources for As-Needed Employees (How to Videos and Training Slides)

NOTE: At this time, as-needed employees are not able to enter absences in Red Rover, whether for past dates or future dates.

Our Implementation Team is actively working on an interim solution, and we will share guidance as soon as it becomes available. In the meantime, as-needed employees should report their time off directly to their supervisor. We appreciate your patience as we address this issue.

(NEW!) Red Rover Training Videos:

Entering Time for As-Needed Employees and Bus Paraeducators

Updated Red Rover Training Slides:

(ENGLISH) Red Rover Essentials - Employees
(SPANISH) Red Rover Essentials - Employees
(CHINESE) Red Rover Essentials - Employees

Link to this item

Resources for Bus Paraeducators (How to Videos and Training Slides)

(NEW!) Red Rover Training Videos:

Updated Red Rover Training Slides:

(ENGLISH) Red Rover Essentials - Employees
(SPANISH) Red Rover Essentials - Employees
(CHINESE) Red Rover Essentials - Employees

Link to this item

Resources for Supervisors

Updated Red Rover Training Slides:

Red Rover Essentials - Supervisors

Link to this item

Frontline Employee Portal Resources Link to this section

How to Register for SFUSD Frontline Employee Portal

(NEW!) Employee Instructions, Roles and Responsibilities for Payment Request, Workflow changes from GoFast to Frontline
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Instructions for completing the PK-12 School Site Employee Payment Request Form

PLEASE NOTE: Central Office reimbursements are submitted by designated Accounts Payable clerks in central departments. The accounting office reviews and approves payments in Frontline.

To request reimbursement for PK-12 school site employees, please complete the PK-12 School Site Employee Payment Request Form. As the resource manager, the Principal must review and approve each submission before processing.

Key Notes:

This form is for PK-12 School Site Employee reimbursements only.
Reimbursements are for out-of-pocket expenses incurred by employees for mileage and conference related expenses. Supplies and services must be paid directly to the vendor using Frontline requisitions.
Payments are issued using the employee’s ID number, and checks are mailed to the address listed in the Frontline Employee Portal. Frontline does not create separate vendor IDs for employees

Before Submitting the Request Form:

This form is for PK-12 School Site Employee reimbursements only.
Reimbursements are for out-of-pocket expenses incurred by employees for mileage, conference related expenses, and urgent supplies, including food, when a vendor will not accept a purchase order.
Supplies and services from vendors who accept purchase orders must be paid directly to the vendor using Frontline requisitions. Food purchase must follow these guidelines.
There will be a one time grace period for out of pocket reimbursements for Amazon purchases and other vendors who accept purchase orders through AUGUST 31, 2025.
Payments are issued using the employee’s ID number, and checks are mailed to the address listed in the Frontline Employee Portal. Frontline does not create separate vendor IDs for employees

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Roles and Responsibilities in Frontline

As we transition from Go Fast to Frontline there are changes to roles below.

In Go Fast, the school clerk or central office clerk could submit a requisition request AND submit a request for payment on a purchase order.
In Frontline, these are two different functions and require two different staff to complete the task.
- The Site Clerk submits the requisitions and receives the goods/services
- The Account Payable clerk pays the invoices after the Site Clerk receives the goods/services and the invoice.
School Sites are assigned an Accounts Payable clerk in the Accounting Department
Central Office Departments designate internal staff as the Accounts Payable Clerk.

Role	Responsibilities	Who is in the role for SCHOOL sites?	Who is in the role for Central Office?
Site Clerk	Creates requisitions, receives goods/services, submits budget transfers	School site clerk is in this role.	Central office designates the role to a staff member
Accounts Payable Clerk (AP)	AP Clerk will create and submit invoice/payment voucher for this department	School Sites are assigned an Accounts Payable clerk in the Accounting Department	Central office designates the role to a staff member
Resource Manager	Resource Manager will review and approve ALL documents with this Program/Resource included	School Site Administrator is the resource manager.	Central office designates the role to a staff member
Department Admin	Department Admin approves all submissions	School Site Administrator is the resource manager.	Central office designates the role to a staff member
Account Analyst	Reviews invoices and approves/denies payments	Accounting Department staff act as the account analyst.	Accounting Department staff act as the account analyst.

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Workflow changes from GoFast to Frontline

As we transition from Go Fast to Frontline there are changes to the workflow:

Topic	Go Fast	Frontline
Submitting requisitions and invoices	In Go Fast, the school clerk or central office clerk could submit a requisition request AND submit a request for payment on a purchase order.	In Frontline, these are two different functions and require two different staff to complete the task. The Site Clerk submits the requisitions and receives the goods/services and the Account Payable clerk pays the invoices after the Site Clerk receives the goods/services. See below for more detail.
Direct Payments	In Go Fast, the requestor could submit a direct payment invoice for: Reimbursements Travel reimbursements Items under $1,500 Food and Trainings	In Frontline, the accounts payable clerk submits direct payments for employee payment reimbursements. SCHOOL SITES ONLY: to request reimbursement for PK-12 school site employees, please complete the PK-12 School Site Employee Payment Request Form. As the resource manager, the Principal must review and approve each submission before processing. Central Office reimbursements are submitted by designated Accounts Payable clerks in central departments. The accounting office reviews and approves payments in Frontline.
Accounting Department role	In Go Fast, Accounting approved reviewed invoices that were submitted by school sites and central offices.	In Frontline, Accounting will submit invoices for payments after SCHOOL sites have attached the invoice to the requisition in Frontline. Schools sites should complete this "Contract Invoice Notification Form” after they have attached the invoice to the requisition. Central Office departments will continue to submit invoices for payments
Online ordering	In Go Fast, online ordering is not available.	In Frontline, site clerks can use the online ordering function. Invoices are not automatically sent to the Site Clerk.
Damaged goods or credit invoice	In Go Fast, when a school or central office received damaged goods or needed to make a return, a credit invoice was submitted..	In Frontline, the site clerk or central office clerk submits a negative receipt. The instructions for "unreceiving" are in the Site Clerk End User Guide.
Picking up checks	In Go Fast, the request to pick up a check was made by the school site or central office in the comment section.	In Frontline, checks can be picked up only for urgent requests. If needed, please contact the Accounting Department’s Analyst assigned to your site/Dept.