ParentVUE Frequently Asked Questions

Frequently Asked Questions

Click on each item below to find answers to questions or issues and how to get help.

My activation key is not working.

  • Verify that you are typing your first and last name exactly as it is listed in the letter. 
  • Check with your school to ensure you have Educational Rights for your students.
  • You may have already activated an account in the past. Try resetting your password.
  • Contact your school site.

I forgot my password, how do I reset my password?

         1. Open a web browser and go to:
         2. Click ParentVUE >
         3. Click Forgot Password
         4. Enter your email address and click "Send Email"
         5. Follow the steps to change your password.

  • An email from containing a link to change your password will be sent to you. Make sure this is not blocked from your email or categorized as spam.The link expires within 20 minutes.  
  • Note: the email will go to the email saved in our system. You can update your email in ParentVUE:

I'm not seeing all of my students in one account or I have separate accounts for each of my students:

Please contact us at to combine your students into one account. Include your student(s)' name, birthday, and school location.  

I am not receiving any district notifications or school notifications.

I am trying to enroll online. Where in ParentVUE can I click to see this option?

You can start your online application by logging in to ParentVUE and clicking "Online Forms". If you are a parent/guardian of a NEW SFUSD student who have never applied before, please create a new account at For more information, visit the Online Enrollment Application Instructions at

This page was last updated on March 28, 2023