ParentVUE Known Issues

Date

Description

Status

ParentVUE Announcements do not show up when logged in

When logged in to ParentVUE using a web browser, parents/guardians see "District Announcements" pop up, but when they click "Read More" the announcement does not show up. Families may view ParentVUE announcements on a web browser on the homepage of ParentVUE before logging in: portal.sfusd.edu. 

When logged in using an iPhone, the pop up does not show up. Families can view the announcements by clicking on the Calendar tab. We apologize for the inconvenience and we will post an update as soon as this is fixed.

Synergy Maintenance: Friday, May 21 from 6 PM to Saturday, May 22 at 2 AM

We will be performing updates to our system on Friday, May 21 from 6 PM to Saturday, May 22 at 2 AM. During this time ParentVUE will be unavailable. We apologize for any inconvenience and appreciate your understanding.

Please review the 2020/21 Patch Calendar for additional system maintenance dates.

ParentVUE Documents Tab is blank when using an Apple iPad and iPhone Chrome and Firefox web browsers

When logged into ParentVUE through an iPad or iPhone using a web browser (Google Chrome and Firefox), the Documents tab does not show any attachments.

If you are using a mobile Apple iPad or iPhone, please use Safari, the default web browser for Apple devices. You may also use any web browser from your computer. If you are experiencing issues using a web browser from an Android device, please update your web browser to the latest version.

Synergy Maintenance: Sunday, February 21 from 5 AM to 12:30 PM.

We will be performing updates to our system on Sunday, February 21 from 5 AM to 12:30 PM. During this time ParentVUE will be unavailable. We apologize for any inconvenience and appreciate your understanding.

Please review the 2020/21 Patch Calendar for additional system maintenance dates.

ParentVUE Web Browser Issue: Attendance Symbols

When logged into ParentVUE using a web browser (Google Chrome, Safari, etc.), tardy appears as an unexcused absence marked with a red X icon.

Online Application (OLA) Issue: Family Addresses with Apartment Numbers

Family addresses with apartment numbers prefixed by a pound "#" sign do not show completely in the Online Application. When a parent/guardian starts any of the OLA forms (Device, Emergency Card, and Application for SFUSD), they only see their street address and not the apartment number. 

DoT is tracking all address changes done through OLA and are ensuring Apartment numbers are not lost in the system.

Synergy Maintenance: Monday, December 28 from 6 PM to 1:30AM on Tuesday, December 29

We will be performing updates to our system on Monday, December 28 from 6 PM to 1:30 AM on Tuesday, December 29. This update will include a fix to TeacherVUE Emails to Students and Families in addition to enhancements to attendance and grading reports.  During this time ParentVUE will be unavailable. We apologize for any inconvenience and appreciate your understanding. 

Please also review the 2020/21 Patch Calendar for additional system maintenance dates.

Teacher Emails to Students and Families

There is an issue impacting emails sent from TeacherVUE to students and families. When teachers send an email to a Class, students and families will ONLY receive the message in their email inbox. The message will NOT display in the Messages tab of StudentVUE and ParentVUE.

In the meantime, please check your email inboxes regularly for teacher messages. We apologize for the inconvenience.

Resolved as of 12/29/20

Synergy Maintenance: Friday, December 4 from 6 PM to 1:30AM on Saturday, December 5

Synergy will be down for system updates on Friday, December 4 from 6PM to 1:30AM on Saturday, December 5. During this time ParentVUE will be unavailable. We apologize for any inconvenience and appreciate your understanding. 

Please also review the 2020/21 Patch Calendar for additional system maintenance dates.

11/16/2020

Elementary Report Cards and K-Hs Fall District Assessment Reports are now available in the Documents tab of ParentVUE however in the mobile app, clicking Documents opens the specific student document but does not allow the parent/guardian to navigate back to the main menu.

If you experience this, please delete the app and download it again.

Resolved in the latest version of the ParentVUE mobile app: Version 9.0 which was released in January 2021.

Please download or upgrade to the latest version.

11/4/2020

We enabled attendance notifications for families on 11/3/2020 to allow families to opt in to receiving emails when their student is absent. However notifications went out to students who were present, with the attendance code “positive” for distance learning. If you received a message about your student and they were present, please disregard the message. We apologize for this confusion.

Attendance Notifications are disabled until further notice 

10/27/2020

ParentVUE mobile app is inaccessible using an Android device.

Resolved as of 10/27/20

10/05/2020

Parents/guardians are not able to access information on the Gradebook tab. Clicking the tab results in an error message on the mobile app.

Resolved as of 10/08/2020

8/15/2020

Parents/guardians are currently unable to edit/add their phone number in ParentVUE when using a web browser at portal.sfusd.edu. 

Resolved as of 10/21/20