ParentVUE Known Issues

Technical Issues for School Year 2020-2021

Information and updates on ParentVUE performance issues affecting users

This page contains information and status updates for known and/or reported ParentVUE performance issues throughout the school year. If you are experiencing an issue that is not listed here please contact the Family Resource Link.

For more information on ParentVUE, please click on any of the menu items on the left or visit our Frequently Asked Questions page.

Date

Description

Status

6/16/2021

ParentVUE Announcements do not show up when logged in

When logged in to ParentVUE using a web browser, parents/guardians see "District Announcements" pop up, but when they click "Read More" the announcement does not show up. Families may view ParentVUE announcements on a web browser on the homepage of ParentVUE before logging in: portal.sfusd.edu

When logged in using an iPhone, the pop up does not show up. Families can view the announcements by clicking on the Calendar tab. We apologize for the inconvenience and we will post an update as soon as this is fixed.

We have reported this to our vendor on 06/15/2021. In the meantime, families may view ParentVUE announcements on a web browser on the homepage of ParentVUE before logging in: portal.sfusd.edu
5/21/2021

Synergy Maintenance: Friday, May 21 from 6 PM to Saturday, May 22 at 2 AM

We will be performing updates to our system on Friday, May 21 from 6 PM to Saturday, May 22 at 2 AM. During this time ParentVUE will be unavailable. We apologize for any inconvenience and appreciate your understanding.

Please review the 2020/21 Patch Calendar for additional system maintenance dates.

ParentVUE will be back online on Saturday, May 22 at 2 AM
3/23/2021

ParentVUE Documents Tab is blank when using an Apple iPad and iPhone Chrome and Firefox web browsers

When logged into ParentVUE through an iPad or iPhone using a web browser (Google Chrome and Firefox), the Documents tab does not show any attachments.


If you are using a mobile Apple iPad or iPhone, please use Safari, the default web browser for Apple devices. You may also use any web browser from your computer. If you are experiencing issues using a web browser from an Android device, please update your web browser to the latest version.

We have alerted our vendor of the issue and will post an update once resolved.
2/19/2021

Synergy Maintenance: Sunday, February 21 from 5 AM to 12:30 PM.

We will be performing updates to our system on Sunday, February 21 from 5 AM to 12:30 PM. During this time ParentVUE will be unavailable. We apologize for any inconvenience and appreciate your understanding.

Please review the 2020/21 Patch Calendar for additional system maintenance dates.

ParentVUE will be back online on Sunday, February 21 at 12:30 PM
01/27/2021

ParentVUE Web Browser Issue: Attendance Symbols

When logged into ParentVUE using a web browser (Google Chrome, Safari, etc.), tardy appears as an unexcused absence marked with a red X icon.

Attendance icons appear correctly in the mobile app. We apologize for the confusion.
Our vendor has released a fix and we will upgrade Synergy this February to correct the issue.
01/15/2021

Online Application (OLA) Issue: Family Addresses with Apartment Numbers

Family addresses with apartment numbers prefixed by a pound "#" sign do not show completely in the Online Application. When a parent/guardian starts any of the OLA forms (Device, Emergency Card, and Application for SFUSD), they only see their street address and not the apartment number. 

DoT is tracking all address changes done through OLA and are ensuring Apartment numbers are not lost in the system.

DoT has updated all "#" signs in the system to ensure Apartment numbers are shown in OLA. We are also following up with the vendor on a resolution to ensure this does not reoccur.
12/28/2020

Synergy Maintenance: Monday, December 28 from 6 PM to 1:30AM on Tuesday, December 29

We will be performing updates to our system on Monday, December 28 from 6 PM to 1:30 AM on Tuesday, December 29. This update will include a fix to TeacherVUE Emails to Students and Families in addition to enhancements to attendance and grading reports.  During this time ParentVUE will be unavailable. We apologize for any inconvenience and appreciate your understanding. 

Please also review the 2020/21 Patch Calendar for additional system maintenance dates.

ParentVUE will be back online on Tuesday, December 29, 2020
12/16/2020

Teacher Emails to Students and Families

There is an issue impacting emails sent from TeacherVUE to students and families. When teachers send an email to a Class, students and families will ONLY receive the message in their email inbox. The message will NOT display in the Messages tab of StudentVUE and ParentVUE.

In the meantime, please check your email inboxes regularly for teacher messages. We apologize for the inconvenience.

Resolved as of 12/29/20

12/04/2020

Synergy Maintenance: Friday, December 4 from 6 PM to 1:30AM on Saturday, December 5

Synergy will be down for system updates on Friday, December 4 from 6PM to 1:30AM on Saturday, December 5. During this time ParentVUE will be unavailable. We apologize for any inconvenience and appreciate your understanding. 


Please also review the 2020/21 Patch Calendar for additional system maintenance dates.

ParentVUE will be back online on Saturday, December 5, 2020

11/16/2020

Elementary Report Cards and K-Hs Fall District Assessment Reports are now available in the Documents tab of ParentVUE however in the mobile app, clicking Documents opens the specific student document but does not allow the parent/guardian to navigate back to the main menu.

If you experience this, please delete the app and download it again.

Resolved in the latest version of the ParentVUE mobile app: Version 9.0 which was released in January 2021.

Please download or upgrade to the latest version.

11/4/2020

We enabled attendance notifications for families on 11/3/2020 to allow families to opt in to receiving emails when their student is absent. However notifications went out to students who were present, with the attendance code “positive” for distance learning. If you received a message about your student and they were present, please disregard the message. We apologize for this confusion.


We have disabled all attendance notifications and will be posting an update once this is enabled again. If you have any questions or concerns, please contact us through the Family Resource Link line.

Attendance Notifications are disabled until further notice 

10/27/2020

ParentVUE mobile app is inaccessible using an Android device.

Resolved as of 10/27/20

10/05/2020

Parents/guardians are not able to access information on the Gradebook tab. Clicking the tab results in an error message on the mobile app.

Resolved as of 10/08/2020

8/15/2020

Parents/guardians are currently unable to edit/add their phone number in ParentVUE when using a web browser at portal.sfusd.edu

Resolved as of 10/21/20