ParentVUE Known Issues

Technical Issues for School Year 2020-2021

Information and updates on ParentVUE performance issues affecting users

This page contains information and status updates for known and/or reported ParentVUE performance issues throughout the school year. If you are experiencing an issue, that is not listed here, please contact the Family Resource Link.

For more information on ParentVUE, please click on any of the menu items on the left or visit our Frequently Asked Questions page.

 

Date

Description

Status

11/16/2020

Elementary Report Cards and K-HS Fall District Assessment Student Reports are now available in the Documents tab of ParentVUE however in the mobile app, clicking Documents opens the specific student document however does not allow the parent/guardian to navigate back to the main menu.

If you experience this, please delete the app and download it again. 

Our vendor is working to release a new version of the mobile app.

11/4/2020

We enabled attendance notifications for families on 11/3/2020 to allow families to opt in to receiving emails when their student is absent. However notifications went out to students who were present, with the attendance code “positive” for distance learning. If you received a message about your student and they were present, please disregard the message. We apologize for this confusion.


We have disabled all attendance notifications and will be posting an update once this is enabled again. If you have any questions or concerns, please contact us through the Family Resource Link line.

Attendance Notifications are disabled until further notice 

10/27/2020

ParentVUE mobile app is inaccessible using an Android device.

Resolved as of 10/27/20

10/05/2020

Parents/guardians are not able to access information on the Gradebook tab. Clicking the tab results in an error message on the mobile app.

Resolved as of 10/08/2020

8/15/2020

Parents/guardians are currently unable to edit/add their phone number in ParentVUE when using a web browser at portal.sfusd.edu

Resolved as of 10/21/20