About Us

DoT Teams

Under the direction of the Technology Services Officer, the Department of Technology (DoT) provides technology services for staff, students, and families. This includes help desk, onsite and remote support, technology distribution, online platforms and data/information systems, Internet/WiFi, project management, professional learning, cybersecurity and data privacy, and digital learning programs.

Business Applications Support (BASIC) and Digital Service Teams

The (BASIC) team ensures the district's enterprise system and data are accessible to meet the District's business operational needs for 10,000 plus employees. They closely partner with HR and Finance Operations.

The Digital Services team manage and support the District's various web and data assets.

Business Services and Operations

Supports the departments operational needs through procurement of IT goods and services, budget management, budget development, contract management, auditing, DoT office management, accounting, DoT employee overtime compensation, and DoT Program stipend/extended hours compensation.

Digital Learning and Enablement (DLE) team

Leads digital learning integration to increase academic ownership through the usage of digital applications and facilitates student technology access. DLE collaborates across DoT to implement technology initiatives for students, staff and families and works cross-functionally with LEAD, RPA, and Educational Services (C&I Content Areas, SpEd, Coaches).

Document Publishing and Distribution Center (DPDC)

Processes Interdistrict mail and Reproduction Services for all sites and departments. Receives and disburses packages. Distributes external non-profit/government printed materials approved by the Communications Department to school sites.

Help Desk & Production Operations

The Help Desk provides first-line technology support via tickets and phone calls, offers initial assistance and troubleshooting for technical issues at all levels of the district. Among the many supported systems are: Google Workspace Apps, Clever, Zoom, Synergy SIS, SchoolMessenger, EMPowerSF, Duo 2FA, L4E. 

The Production Ops team provides support with school master scheduling, grading/report cards, transcripts, attendance, and primary assistance with many functions of the core student data system, Synergy SIS.

Desktop Support Team

Provides remote, systems, project and dispatch technology support for all DOT Teams. Our support request queue (Zendesk tickets) are in large part those requests unable to be resolved by Help Desk and require escalation. Our Team is expected to support the same core systems as Help Desk as well as managing the fleet of more than 100K devices using 4 device specific MDM software consoles. 

Infrastructure: Networking and Server Teams

Maintains local and computer networks, telecommunications, servers, routers, and firewalls for the entire district. 

Project Management Office

Manage project intake process for districtwide requests for technology enabled projects and apps. Support DoT communications, recruitment, hiring & onboarding.

Student Information Systems

Manages Synergy, the districts Student information database that assists school sites in automated administrative and academic processes. The team partners with departments to optimize Synergy functionality, district wide systems integration needs and data sharing.

Systems Solutions

Manages the day-to-day operations of key systems focusing on communications, collaboration, and productivity platforms, including student learning online tools, rostering, and security.

Tech Access Operations

Maintains the district inventory of student Chromebooks and staff devices for the L4E program, ensuring SFUSD schools and students have the technology needed to remain connected.

This page was last updated on April 5, 2024