District Technology Help Desk - Tech Support

Department of Technology Help Desk

Help Desk Agents handing phone calls

Employee Support for General Technology

Employees may submit a technology or telecommunications support service request ticket and search frequently asked questions (FAQs) through the Department of Technology Online Service Request System, or you may telephone the Help Desk at 415-241-6476. Phone lines are open during normal business hours (holidays excluded).

Employee Support for EMPowerSF (Human Resources & Payroll)

To view Human Resources and Payroll support resources for EMPowerSF, or to submit a related support ticket, navigate to eis.sfusd.edu. To submit a support ticket, click Sign in in the upper right of the window and use your SFUSD account to sign in. The Payroll and Human Resources Departments also have a telephone support Call Center that may be reached by calling 415-463-1550 during normal business hours. For additional information visit the employee resources at sfusd.edu.

Student & Family Support

Students and families may reach out for support for school-related technology through the SFUSD Student and Family Resource Link.

Families may also review Family Technology FAQs and find support specifically for ParentVue at Family Portal.

Support for Systems Outside of the Department of Technology

A number of systems used in the SFUSD are maintained and supported directly by departments outside of the Department of Technology. Some of these systems and their support resources are:

This page was last updated on October 16, 2023