Employee Support for General Technology
Employees may submit a technology service request ticket and search frequently asked questions (FAQs) through the Department of Technology Online Service Request System, or you may telephone the Help Desk at 415-241-6476. Phone lines are open during normal business hours (holidays excluded).
District Technology Help Desk - Tech Support
Employee Support for EMPowerSF (Human Resources & Payroll)
To view Human Resources and Payroll support resources for EMPowerSF, or to submit a related support ticket, navigate to the Human Resources & Business Services Employee Support Center. To submit a support ticket, click Sign in in the upper right of the window and use your SFUSD account to sign in. The Payroll and Human Resources Departments also have a telephone support Call Center that may be reached by calling 415-463-1550 during normal business hours. For general employee information visit employee resources at SFUSD.edu. To login to EMPowerSF navigate to EMPowerSF.sfusd.edu.
Student & Family Support
Students and families may reach out for support for school-related technology through the SFUSD Student and Family Resource Link. Families may also review Family Technology FAQs and find support specifically for ParentVue at Family Portal.
Support for Systems Outside of the Department of Technology
Some SFUSD systems are maintained and supported directly by departments outside the Department of Technology. While DoT has a link to these systems on our page, support should be requested through the appropriate department.
System Quicklinks
| System | VPN Required* | Department Responsible | Contact |
| CATS (Early Education Attendance Tracking) | Yes | Early Education Department | Phone 415-241-6085 x1123 (via EPC,) 415-401-2500 or email EED@sfusd.edu |
| CDMIS (Child Development Management System) | No | Early Education Department | Phone 415-241-6085 x1123 (via EPC,) 415-401-2500 or email EED@sfusd.edu |
| Edjoin | No | Human Resources Department | Visit eis.sfusd.edu for support resources and to submit a service request ticket. The Human Resources Department also has a telephone support Call Center, Phone 415-463-1550 |
| EMPowerSF | No | Human Resources Department and Payroll Department | Visit eis.sfusd.edu for support resources and to submit a service request ticket. The Payroll and Human Resources Departments also have a telephone support Call Center, Phone 415-463-1550 |
| Family Wellness Check-in Tracker | No | Student Family Support Department | SFCSDsupport@sfusd.edu |
| Follett - Destiny (School Library Management) | No | Curriculum & Instruction Library Services | Yamamotom@sfusd.edu |
| GoFast | Yes | DoT | DoT Help Desk (see above) |
| Illuminate/DNA (Assessments) | No | RPA Achievements Assessments Office | Phone 415-241-6400 or email AAO@sfusd.edu |
| JAMF | Yes | DoT | DoT Help Desk (see above) |
| Panorama Social-Emotional Learning (SEL) Surveys | No | RPA Achievements Assessments Office | Phone 415-241-6400 or email AAO@sfusd.edu |
| Paradigm | No | Business Services Division Medi-Cal Billing & Revenue Program | Phone 415-522-6776 or email JamesM@sfusd.edu |
| PERCii | Yes | DoT | DoT Help Desk (see above) |
| Renaisance (Star Assessments) | No | RPA Achievements Assessments Office | Phone 415-241-6400 or email AAO@sfusd.edu |
| SchoolCafé (Student Nutrition System) | No | Student Nutrition Services | Phone 415-749-3604 or mail SchoolLunch@sfusd.edu |
| SchoolDude (Facilities Work Orders) | No | Facilities Buildings & Grounds Department | Phone 415-695-5525 or email SchoolDude@sfusd.edu |
| School Messenger | No | DoT | DoT Help Desk (see above) |
| SEIS (Special Education Information System) | No | Special Education Department | Phone 415-759-2221 or email SEISHelp@sfusd.edu |
| SmartFind Express PowerSchool (Substitute Teacher Request System) | No | H.R. Substitute Teacher Office | Phone 415-241-6461 or email substitutes@sfusd.edu |
| Smartsheet COVID-19 for Site Leaders | No | Student Family Support Department | SFCSDsupport@sfusd.edu |
| Synergy | No | DoT | See support options above. |
| ZUM Transportation Dashboard | No | Transportation Department | Phone 415-695-5505 or email transportation@sfusd.edu |
*VPN: Accessing Systems Outside of the SFUSD Network
Some systems used in the SFUSD are only accessible while on the SFUSD network or connected via VPN. Learn more about requesting VPN access.
This page was last updated on April 4, 2024