District Technology Help Desk - Tech Support

District Technology Help Desk - Tech Support

Employee Support for EMPowerSF (Human Resources & Payroll)

To view Human Resources and Payroll support resources for EMPowerSF, or to submit a related support ticket, navigate to the Human Resources & Business Services Employee Support Center. To submit a support ticket, click Sign in in the upper right of the window and use your SFUSD account to sign in. The Payroll and Human Resources Departments also have a telephone support Call Center that may be reached by calling 415-463-1550 during normal business hours. For general employee information visit employee resources at SFUSD.edu. To login to EMPowerSF navigate to EMPowerSF.sfusd.edu.

Student & Family Support

Students and families may reach out for support for school-related technology through the SFUSD Student and Family Resource Link. Families may also review Family Technology FAQs and find support specifically for ParentVue at Family Portal.

Support for Systems Outside of the Department of Technology

Some SFUSD systems are maintained and supported directly by departments outside the Department of Technology. While DoT has a link to these systems on our page, support should be requested through the appropriate department.

System Quicklinks

SystemVPN Required*Department ResponsibleContact
CATS (Early Education Attendance Tracking)YesEarly Education DepartmentPhone 415-241-6085 x1123  (via EPC,) 415-401-2500 or email EED@sfusd.edu
CDMIS (Child Development Management System)NoEarly Education DepartmentPhone 415-241-6085 x1123 (via EPC,) 415-401-2500 or email EED@sfusd.edu
EdjoinNoHuman Resources DepartmentVisit eis.sfusd.edu for support resources and to submit a service request ticket. The Human Resources Department also has a telephone support Call Center, Phone 415-463-1550
EMPowerSFNoHuman Resources Department and Payroll DepartmentVisit eis.sfusd.edu for support resources and to submit a service request ticket. The Payroll and Human Resources Departments also have a telephone support Call Center, Phone 415-463-1550
Family Wellness Check-in TrackerNoStudent Family Support DepartmentSFCSDsupport@sfusd.edu
Follett - Destiny (School Library Management)NoCurriculum & Instruction Library ServicesYamamotom@sfusd.edu
GoFastYesDoTDoT Help Desk (see above)
Illuminate/DNA (Assessments)NoRPA Achievements Assessments OfficePhone 415-241-6400 or email AAO@sfusd.edu
JAMFYesDoTDoT Help Desk (see above)
Panorama Social-Emotional Learning (SEL) SurveysNoRPA Achievements Assessments OfficePhone 415-241-6400 or email AAO@sfusd.edu  
Paradigm NoBusiness Services Division Medi-Cal Billing & Revenue ProgramPhone 415-522-6776 or email JamesM@sfusd.edu
PERCiiYesDoTDoT Help Desk (see above)
Renaisance (Star Assessments)NoRPA Achievements Assessments OfficePhone 415-241-6400 or email AAO@sfusd.edu
SchoolCaf√© (Student Nutrition System) NoStudent Nutrition ServicesPhone 415-749-3604 or mail SchoolLunch@sfusd.edu
SchoolDude (Facilities Work Orders) NoFacilities Buildings & Grounds DepartmentPhone 415-695-5525 or email SchoolDude@sfusd.edu
School MessengerNoDoTDoT Help Desk (see above)
SEIS (Special Education Information System) NoSpecial Education DepartmentPhone 415-759-2221 or email SEISHelp@sfusd.edu
SmartFind Express PowerSchool (Substitute Teacher Request System)NoH.R. Substitute Teacher OfficePhone 415-241-6461 or email substitutes@sfusd.edu
Smartsheet COVID-19 for Site LeadersNoStudent Family Support DepartmentSFCSDsupport@sfusd.edu
SynergyNoDoTSee support options above.
ZUM Transportation DashboardNoTransportation DepartmentPhone 415-695-5505 or email transportation@sfusd.edu

*VPN: Accessing Systems Outside of the SFUSD Network

Some systems used in the SFUSD are only accessible while on the SFUSD network or connected via VPN. Learn more about requesting VPN access.

This page was last updated on April 4, 2024