District Technology Help Desk - Tech Support

Employee Support for General Technology

Employees may submit a technology or telecommunications support service request ticket and search frequently asked questions (FAQs) through the Department of Technology Online Service Request System, or you may telephone the Help Desk at 415-241-6476. Phone lines are open during normal business hours (holidays excluded).

Employee Support for EMPowerSF (Human Resources & Payroll)

To view Human Resources and Payroll support resources for EMPowerSF, or to submit a related support ticket, navigate to eis.sfusd.edu. To submit a support ticket, click Sign in in the upper right of the window and use your SFUSD account to sign in. The Payroll and Human Resources Departments also have a telephone support Call Center that may be reached by calling 415-463-1550 during normal business hours. For additional information visit the employee resources at sfusd.edu.

Student & Family Support

Students and families may reach out for support for school-related technology through the SFUSD Student and Family Resource Link.

Families may also review Family Technology FAQs and find support specifically for ParentVue at Family Portal.

Support for Systems Outside of the Department of Technology

A number of systems used in the SFUSD are maintained and supported directly by departments outside of the Department of Technology. Some of these systems and their support resources are:

• CATS (Early Education Attendance Tracking) - Early Education Department, Phone 415-241-6085 x1123  (via EPC,) 415-401-2500 or email EED@sfusd.edu
• CDMIS (Child Development Management System) - Early Education Department, Phone 415-241-6085 x1123 (via EPC,) 415-401-2500 or email EED@sfusd.edu
• EMPowerSF - Human Resources Department and Payroll visit eis.sfusd.edu for support resources and to submit a service request ticket. The Payroll and Human Resources Departments also have a telephone support Call Center, Phone 415-463-1550
• Family Wellness Check-in Tracker - Student Family Support Department, email  SFCSDsupport@sfusd.edu
• DnA/lluminate (Assessments) - RPA Achievements Assessments Office, Phone 415-241-6400 or email AAO@sfusd.edu
• Panorama Social-Emotional Learning (SEL) Surveys - RPA Achievements Assessments Office, Phone 415-241-6400 or email AAO@sfusd.edu  
• Paradigm - Business Services Division Medi-Cal Billing & Revenue Program, Phone 415-522-6776 or email JamesM@sfusd.edu
• Renaisance (Star Assessments) - RPA Achievements Assessments Office, Phone 415-241-6400 or email AAO@sfusd.edu
• SchoolCafé (Student Nutrition System) - Student Nutrition Services, Phone 415-749-3604 or mail SchoolLunch@sfusd.edu
• SchoolDude (Facilities Work Orders) - Facilities Buildings & Grounds Department, Phone 415-695-5525 or email SchoolDude@sfusd.edu
• SEIS (Special Education Information System) - Special Education Department, Phone 415-759-2221 or email SEISHelp@sfusd.edu
• PowerSchool SmartFind Express (Substitute Teacher Request System) - H.R. Substitute Teacher Office, Phone 415-241-6461 or email substitutes@sfusd.edu
• Smartsheet COVID-19 for Site Leaders - Student Family Support Department, email SFCSDsupport@sfusd.edu
• ZUM Transportation Dashboard - Transportation Department, Phone 415-695-5505 or email transportation@sfusd.edu