Frequently Asked Questions about Student Enrollment

Frequently Asked Questions about Student Enrollment

Frequently asked questions regarding: COVID-19 impact on student enrollment, including EPC services; submitting forms to EPC; student assignment appeals; and charter schools.

Is the Educational Placement Center open?

We are closed to the public for in-person assistance. However, we are providing virtual (phone, email) support to families from Monday to Friday, 8:00 a.m. to 4:00 p.m.

To contact us, please visit our Contact Us page.

I'm new to SFUSD. How do I enroll for school?

  • Families can apply for schools using our Online Forms Portal. You can also call 415-241-6085 or set up an appointment with a counselor online. Our team will guide you through the process.
  • If you need a paper application, our office is closed to in-person services, but you download the form from our Applications and Forms page.

How do I submit my forms to the Educational Placement Center?

All in-person services are suspended at the Educational Placement Center. However, families can continue to submit forms to the EPC by email or postal mail. Examples of forms to submit are:

You can see more forms on our Applications and Forms page.

To email your forms, send them to:

To mail your forms, send them to:

Educational Placement Center (EPC)
555 Franklin Street, Room 100
San Francisco, CA 94102

Should I mail my forms using certified mail or signature confirmation?

SFUSD is not requiring that families mail in forms via these options. However, if a family would like to do so to confirm delivery and receipt, that is the family’s choice.

Can you provide a pre-stamped envelope for mailing my forms?

No. Families are responsible for mailing and covering postage. 

How do I change my address, phone number, name, or other information?

You can change your:

  • Home Address, 
  • Student Name or Parent/Guardian Name, 
  • Race/Ethnicity, or
  • Phone Numbers

by completing this online Change of Information Form. You can also download the form from our Applications and Forms page and mail it with required proof to: 

Educational Placement Center
555 Franklin Street, Room 100
San Francisco, CA 94102

Any changes made to your address requires proof. Please see here for a list of acceptable proofs of home address.

How do I activate my Family Portal (ParentVUE) account?

Parents and guardians can set up a Family Portal (ParentVUE) account with an email address. Please see this page for how to activate your account.

You can also watch a video on how to activate your account in English中文, and Español.

Can SFUSD defer my school assignment or hold my seat for next year because of the pandemic?

  • No. If a family decides to withdraw their student, their seat will become open for School Year 2020-21.
  • SFUSD will not hold a family’s seat for School Year 2021-22, whether it is for the same grade (e.g., incoming K who wants to stay in PK), or if it is for the next grade (e.g., homeschooling or private for 1 year). 
  • If families choose to not have their child participate in SFUSD distance learning this fall, the school district will not be able to hold their child’s school placement.

How do I update my contact information in Family Portal (ParentVUE)?

Updating your contact information in Family Portal (ParentVUE) ensures that you get school phone, email and text notifications; it's also a way to view, accept, and decline your school assignment. 

Please see this page on how to update your information in Family Portal (ParentVUE).

You can also watch a video on how to update your information. The videos is available in EnglishEspanol中文.

If you need more help, call us at 415-241-6085 or email

Can I enroll for charter schools through SFUSD?

Families should contact charter schools directly and/or visit their individual school websites. The process for SFUSD schools and charter schools is separate.