Individualized Education Plan (IEP) Transportation Services

Who to Contact:

(NEW FALL of 2021) If the bus is late, never arrives, or if your child won't be riding the bus, please use the Zum family app to communicate or live-track ride status and request ride cancellation. You can also contact the Zum Support Team via phone at 855-743-3986.

 School enrollment questions: Special Education Placement Team @ (415-355-6995)

All other transportation support questions : SFUSD Transportation team @ (415-695-5505) or


Important Information:

An adult must be present outside at the schedule noted above unless you have filed a Release of Liability Form (available for students in grades 6-13 only).  Students must be ready to meet the bus at least five minutes prior to the scheduled pick-up time. The bus can only wait (1) one minute past the student's scheduled pick-up/drop-off time for the student to board.

Pick-up and drop-off times are subject to change throughout the year as students add or drop transportation services, or change pick-up or drop-off locations.  Overall route travel and pickup times will vary, depending on potential changes in school schedules and students who get assigned to the route. 

(NEW FALL of 2021) For any student impacted by scheduling changes: Notifications will be sent via the Zum app or via text message listing the new pick-up or drop-off time.

Individualized Education Plan (IEP) Transportation Services

 If a student has been designated as needing ‘curb-to-curb’ transportation services, transportation will be provided from the curb of the student’s home to school and return back home.  A PM drop-off location other than the home address must be a related service request noted in the IEP and included in the notes within the transportation section of the Special Education Information System (SEIS). Transportation is a related service and is not provided as a convenience.  Should you have questions regarding your student’s eligibility please contact your student’s teacher/ content specialist. 

*Factors for curb-to-curb transportation:  age, nature of student's disability and unique problems associated with the disability, the distance between home and pick up spot, access to an aide to assist a student from curb to bus stop.

Pick-up and drop-off times are based on each school’s bell schedule. Please note that:

  • Drop-off: busses drop off at school 10 minutes before the start time 
  • Pick-up: busses pick up from school 5 minutes after the end time.

Click here for more information about bell schedules, including a complete list of bell schedules for the 2021-22 school year. 

This page was last updated on November 2, 2021