7.2 Complaint Procedures Overview Chart

Complaint Procedures Overview Chart

The chart below provides a broad overview of the types of complaint processes available to address concerns.  Each process is described in more detail in the sections following this chart.  If you have questions about these options or others that may not be on this chart, please contact the Office of Equity at (415) 355-7334.

 

Complaint Procedure

What does this cover?

District Office Contact

Uniform Complaint

Access the form 

 

Expulsion Appeal

Access the form

Complaints alleging discrimination, harassment, intimidation and bullying, based on actual or perceived ancestry, age, color, disability, gender, gender identity, gender expression, nationality, race or ethnicity, religion, sex, sexual orientation, or on the basis of a person’s association with a person or group with one or more of these actual or perceived characteristics in any district program or activity that receives or benefits from state financial assistance.  Complaints alleging failure to comply with state or federal law in adult basic education, physical education minutes, educational opportunities for foster students, placement in high school course without content, consolidated categorical aid programs, migrant education, vocational education, child care and development programs, and noncompliance with laws relating to student fees. 

Expulsion challenged on the basis of CA Education Code 48922 (board acted in excess of its jurisdiction; unfair hearing; prejudicial abuse of discretion; relevant and material evidence that could not have been produced or was improperly excluded) 

Office of Equity 

555 Franklin Street, Room 306
SF, CA  94102
(415) 355-7334

Contact:  Keasara Williams 
Executive Director, Office of Equity

Williams Uniform Complaint

Access the form

TK-12 Complaints alleging:

  1. Insufficient textbooks or instructional materials; 
  2. Emergency or urgent facilities conditions that pose a threat to the health and safety of students; and/or
  3. Teacher vacancy or misassignment. 

EED Complaints alleging:

  1. The preschool does not have outdoor shade that is safe and good repair
  2. Drinking water is not accessible/readily available 
  3. Failure to  provide safe and sanitary restroom facilities 
  4. Restroom facilities are not available only for preschoolers and kindergarteners
  5. Failure to provide visual supervision of children at all times
  6. Indoor or outdoor space is not properly fenced or insufficient space is provided for the number of children using the space
  7. Playground equipment is not safe, in good repair, or age appropriate. 

School Site Principal or Office of Equity

555 Franklin Street, Room 306
SF, CA  94102
(415) 355-7334
Email: equity@sfusd.edu

Bullying

See also:  Uniform Complaints, above

CA Education Code 48900(r) defines bullying as: “any severe or pervasive physical or verbal act or conduct, including communications made in writing or by means of an electronic act, and including one or more acts committed by a student or group of students as defined in CA Education Code 48900.2, 48900.3, or 48900.4, directed toward one or more students that has or can be reasonably predicted to have the effect of one or more of the following: 

(A) Placing a reasonable student(s) in fear of harm to themselves or their property

(B)  Causing a reasonable student to experience a substantially detrimental effect on their physical or mental health, 

(C) Causing a reasonable student to experience substantial interference with their academic performance.

(D) Causing a reasonable student to experience substantial interference with their ability to participate in or benefit from the services, activities, or privileges provided by a school. 

School Site Principal, Teacher/School Site Employee, Trusted Adult  or Office of Equity

555 Franklin Street, Room 306
SF, CA  94102
(415) 355-7334

Contact:  Keasara Williams 
Executive Director, Office of Equity

Sexual Harassment/
Title IX  Complaint 

SFUSD’s Sexual Harassment Complaint/Policy covers allegations of sexual harassment, sexual assault/battery, and gender-based harassment. The policy protects all genders and both students and staff members.

Prohibited sexual harassment includes, but is not limited to, unwelcome sexual advances, requests for sexual favors, and other verbal, visual or physical conduct of a sexual nature when:  (CA Education Code 212.5) Types of prohibited includes, but are not limited to: Unwelcome sexual flirtations or propositions, sexual slurs or threats,  graphic verbal comments about an individual’s body, sexual notes / stories / drawings / pictures / gestures,  spreading sexual rumors, touching an individual’s body or clothes in a sexual way, purposefully cornering or blocking normal movements, online verbal sexual harassment, displaying sexually suggestive objects, intimate partner/dating violence, and  Sexual assault, sexual battery, or sexual coercion.

Gender-based harassment and bullying also falls under Title IX.

School Site Principal, Teacher/School Site Employee, Trusted Adult, or Office of Equity

555 Franklin Street, Room 306
SF, CA  94102
(415) 355-7334

Contact:  Keasara Williams 
Executive Director, Office of Equity

Americans with Disabilities Act (ADA) Facilities/Physical Access Complaint

Access the form

Use this process to submit a formal complaint regarding physical barriers to accessing SFUSD programs, services, activities at District facilities because of disability.

Office of Equity

555 Franklin Street, Room 306
SF, CA  94102
(415) 355-7334

Contact: Keasara Williams 
Executive Director, Office of Equity

Section 504 of the Rehabilitation Act of 1973 

Use this process to resolve concerns that school staff did not correctly follow the regulations of Section 504 of the Rehabilitation Act of 1973 when making the determination regarding a child’s identification, evaluation, or educational placement.

Please note: For disagreements with the school’s substantive outcomes regarding the identification, evaluation, and educational placement of your son/daughter or provision of a free appropriate public education (FAPE), please inquire about requesting a due process hearing. 

Use this process for complaints of discrimination, harassment, or bullying, including the following: harassment of a student with a disability by others; denial of an opportunity to participate in a program or activity because of disability; other forms of different treatment because of disability.

Informal Resolution:

Meet with School Site Section 504 Coordinator to attempt informal resolution

Formal Grievance/Due Process Request:

Office of Equity

555 Franklin Street, Room 306
SF, CA  94102
(415) 355-7334

Contact:  Keasara Williams 
Executive Director, Office of Equity

Follow Uniform Complaint Procedure process (chapter 7.3)